--- title: App Terms — Plešouni description: General terms and conditions of use of the Plešouni mobile application. url: "https://www.plesouni.com/app-general-terms-en" type: static generatedAt: "2026-05-28T12:27:39.968Z" --- ![](/assets/menu-bottom-wave.svg) [![Jak pomoct](/assets/menu-donate.svg)](/jak-pomoct) [CZ](https://plesouni.com) / [EN](https://baldies.eu) # GENERAL TERMS AND CONDITIONS OF USE OF THE MOBILE APPLICATION "PLEŠOUNI" These are the general terms and conditions (hereinafter referred to as the "Terms and Conditions") prepared by us, the Plešouni team, specifically the Plešouni z.ú. institute, ID No. 17577942, with its registered office at K Tenisu 167, 252 29 Dobřichovice (hereinafter referred to as "we"), and which set out the rights, obligations and general rules under which you, as a user (hereinafter referred to as "you"), may use our "Plešouni" App (hereinafter referred to as the "App") on your mobile device. In these terms and conditions, you and your legal representatives will learn mainly: - how and according to what rules you become a user; - under what conditions you may use the App and what you may not do; - what, if anything, would be charged for using the App (nothing); - to what extent you can rely on the information, articles, instructions and advice in the App and when it is necessary to discuss the matter with your doctor; - what data the App collects about you (none) and where it is transferred (nowhere); Let's start with what we mean by some of the terms that will be used in the terms and conditions. Basic terms and data → If any of the following words or phrases appear anywhere in these terms and conditions (regardless of whether they begin with a capital or small letter), they shall have the meaning specified below: - "Application" or "App" means this "Plešouni" Mobile Application (App), which is a mobile App designed for children with cancer, the basic purpose of which is to accompany these children through their illness and treatment, help them record the necessary data for their attending physician and parents (such as drinking regime, current mood or feelings, etc.) and to provide them with the opportunity to learn about interesting ideas, skills, recipes, etc., all to help them cope with their difficult situation. You can find out who the App is intended for in Article 2 of the Terms and Conditions. - "We" are the Plešouni z.ú. institute, ID No. 17577942, with registered office at K Tenisu 167, 252 29 Dobřichovice. You can contact us either by phone and the contact details below, or via other contact details elsewhere in the text: - email [ahoj@plesouni.com](mailto:ahoj@plesouni.com) - web [https://www.plesouni.com"](www.plesouni.com - "Civil Code" means Act No. 89/2012 Coll., the Civil Code, as amended. - "Terms and Conditions" are these terms and conditions of use of the App, which form part of the contract. - "Agreement" is the agreement on the use of the App that you, as its user, enter into with us, as the operator of the App. The agreement is considered concluded at the moment you download the App to your mobile device via the "Apple AppStore" (for iOS devices) or "Google Play" (for Android devices), start using it, and express your agreement with these terms and conditions when you first launch it. By concluding the agreement, you confirm that you have read and understood these terms and conditions, have no objections to them, and agree to them. - "You" or sometimes "User" is anyone who downloads the App to their mobile device, starts using it and, when launching it for the first time, ticks the box agreeing to these terms and conditions, thereby entering into an Agreement with us. - A "legal guardian" or sometimes also a "parent" is any of your parents or other legal guardians within the meaning of the Civil Code. Basic conditions for using the App → The App is intended for all users over the age of 4; it is not suitable for younger children. Users under the age of 18 may only use it under the supervision of their parents or other legal guardians. If you are under the age of 18, your legal guardians (at least one of them) must download and install the App on your device, agree to these terms and conditions, and enter into a contract on your behalf. If you are 10 years of age or over, you may use the full version of the app's features. For those who are 9 years of age and younger, the app only allows the use of its limited version for younger children (the limitation consists mainly in providing access only to age-appropriate video content, etc.). The app will determine your current age based on the date of birth you enter when creating your account in the app. For the sake of completeness, we would like to add that we cannot be held responsible if you enter an incorrect date of birth during the initial setup of the app and, as a result, you are given access to content other than what you should see according to your real age; this is another reason why your parents or other legal guardians should be present during the initial setup. The App is primarily intended for children and adolescents with cancer. Its purpose is to accompany these children through their illness and treatment, help them record necessary information for their attending physician and parents (such as drinking regime, current mood or feelings, etc.) and provide them with the opportunity to learn about interesting ideas, skills, recipes, etc., all to help them cope with their difficult situation. However, the App does not provide professional advice or medical assistance – for this, always consult your attending physician; for more information, see Article 7 of these terms and conditions. For the App to function properly and to its full extent, it is necessary to: - use the App on a device that meets the minimum system requirements specified for the App on the relevant App page in the Apple AppStore (for iOS devices) and Google Play (for Android devices); we are entitled to change these requirements at any time; - update the App regularly according to our instructions; On the other hand, you do not need to have an online user account anywhere to use the App. You will create your avatar in the App and give it a nickname, but this is only for use within the App on your device. It does not constitute logging into a user account located anywhere outside your own mobile device with the downloaded App. This is because the data you enter into the App is not sent anywhere by the App and always remains only on your mobile device; you can find out more about data management in Article 6 and also in the Personal Data Protection Policy. Only for the purpose of downloading the App from the "Apple AppStore" (for iOS devices) or "Google Play" (for Android devices) will you need to have an account with the operators of these stores. To do so, you will need to agree to the terms and conditions of their operators, which we cannot influence. Free App → The App is provided and can be used completely free of charge. There are no features within the App that can only be used after paying any payment or regular fee. If a suggestion to make a donation or other contribution to the operation, maintenance or administration of the App appears in the App, it is and will always be voluntary and is not a condition for using the App without any restrictions. If you decide not to provide it, nothing will happen. The fact that the App itself is free does not mean that you do not need to have an appropriate mobile services plan agreement with your mobile operator for connection and use of the internet (including the relevant data volume) in order to download and install it on your device, as well as to use some of its features (in particular, playing videos stored in it). Any obligation to pay such a service provider for internet connection is outside the scope of these terms and conditions of use of the App and depends on your relationship with the relevant provider. We cannot guarantee free internet connection, as this is beyond our control. Rules for using the App → There are rules for using the App. In principle, it is sufficient if you use the App reasonably and not for any malicious purposes. To be sure what we mean by malicious purposes, we have drawn up the following rules for using the App, which you agree to comply with: - You will use the App only in the usual manner and exclusively for your personal use (or the use of your friends and family members); conversely, you will not use the App in a manner that is contrary to its purpose, could harm us, or is competitive with us; - You may not use the App in any way that could be unlawful. - You must not enter or import into the App any personal data that we do not expressly request from you in the App. - You may not extract or use any part of the App (including the databases contained therein) or information obtained from it for the purpose of inserting such information into another medium, such as another database ("screen scraping"), or otherwise perform automated processing of the data contained in the App, in particular for further machine or automated processing. - You must not attempt to gain access to any part of the App to which you have not been granted access, compromise the security measures of the App or any services associated with it, including Apple AppStore and Google Play services, or undertake any other type of attack on them, in particular by inserting malware (computer viruses, ransomware, Trojan horses, etc.) or other harmful content and code, or overload the App through its automated use; - You must not request or obtain login and other data for other users' accounts and attempt to log in to someone else's account without authorisation, or attempt to breach the security of other user accounts; - You must not provide your username and password to the App to a third party without our prior written consent. However, this does not affect your right to give your parents, other legal guardians, or your doctor access to the App, including its content, or to use its function to export data and information from it for them; - You are obliged to keep your user account login details secure and to protect all devices used in connection with logging into your user account, in particular by setting secure login details, preventing access by third parties and misuse of login details. If a person other than you obtains or possesses your login details, you are responsible for that person's actions when using the App and you are liable for any damage caused to us as a result; conversely, we are not liable for any damage caused to you as a result. - If you find any content in the App that you believe violates these terms and conditions, your rights or the rights of third parties (including intellectual property rights), please report it to us by sending a message to our contact email address listed at the beginning of these terms and conditions. You acknowledge that the information and other data that you enter or otherwise submit when using the App is not backed up anywhere (for the purpose of protecting your data). We therefore recommend that you regularly back-up and store data from the App to prevent its loss in the event of unexpected problems with the App, including the need to reinstall it on your device. We are not liable for any damage or other harm that may arise as a result of the loss of your data in the App. Please note: when exporting data from the App using a third-party service on your mobile device, your data may be shared with the device manufacturer or cloud storage service provider where you store your data (Apple Inc., Alphabet Inc., etc.), but we have no control over this and it is up to you how you handle your data on your device. You may use the App if you have reached the minimum age specified in Article 2 of these terms and conditions. However, we cannot allow you to use the App if: - we have already prohibited you from using it in the past, or - it is prohibited by applicable law. We recommend that you do not use the App if its use in any way upsets you, disturbs you, distracts you from the recommended treatment prescribed by your doctor, or if your doctor recommends that you do not use it. Always follow your doctor's advice or recommendations. Authorisation to use the App that we grant you and third-party rights → We have invested a lot of time and effort into creating the App and are delighted with how well it works. As a result, the App and its elements are protected by our copyright and other rights. We grant you a non-exclusive licence for normal use of the App. We grant you this licence for an indefinite period. However, the licence shall expire upon termination of the contract (Article 10 below). The licence is not restricted by territory. However, you may not transfer your licence or grant a sub-licence to a third party. Under the terms and conditions described above, you may not make the App available to any third party without our consent, and you may not disclose your access details. You may not copy, distribute or publish the App, nor may you modify it or incorporate it into other works. We will not provide you with the source codes for the App, and you may not attempt to obtain or discover them in any way. We expressly prohibit any commercial use of the App without our prior written consent. However, you may refer to the App on your social networks or in promotional materials. In addition, you may copy, distribute and publish marketing materials related to the App free of charge, provided that we provide them to you for this purpose (but you may not modify or otherwise alter them). The App also contains various visual and audiovisual content (images and videos). Some parts of this content (mainly various videos, i.e. audiovisual content) are located on the server www.youtube.com, or www.vimeo.com, and/or on another similar server, and are displayed in the App using embedded links. Therefore, even though it may appear that the video is playing directly in the App, it is actually playing on this internet server. To view them, you will need an internet connection, which may not be free of charge under your contract with your operator, as explained in Article 3. By using the App and viewing this content, you also agree to the terms and conditions set by the operator of such internet servers for viewing videos; these are: - For www.youtube.com within the EU, the European Economic Area and Switzerland, Google Ireland Limited, a company incorporated and operating under Irish law (registration number 368047), with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, outside this territory and also for certain parts of the service on the www.youtube.com server, it may also be other companies within the Alphabet Inc. group; - for www.vimeo.com, Vimeo.com Inc. 330 West 34th Street, 10th Floor New York, New York 10001, USA Email:[legal@vimeo.com](mailto:legal@vimeo.com) , within the EU, the European Economic Area and Switzerland c/a Robert Niedermeier Cyberlegis-RA GmbH, Maximilianstr. 13, 80539 Munich, Germany, Email: [niedermeier@cyberlegis.io](mailto:niedermeier@cyberlegis.io) - for other third-party servers according to the reference information provided in the relevant video. Personal data and Apps → When using the App, the data you enter into it remains only on your mobile device and we do not obtain it from the App or transfer it anywhere; However, some data may be processed in connection with your contact with us (e.g. by email) or when using third-party content/services (e.g. playing videos from YouTube/Vimeo), and you can find all information about this in the Privacy Policy. Also, when exporting data from the App using a service on your mobile device, your data may be shared with the device manufacturer or cloud storage provider where you store your data (Apple Inc., Alphabet Inc., etc.), but we have no control over this and it is up to you how you handle your data on your device; we are not responsible for the security and confidentiality of the transmitted content. In order not to unnecessarily prolong these terms and conditions, you can find all the information you need in our Privacy Policy. Limitation of our liability in connection with the use of the App → We have put a lot of effort into the app and consulted with experts in the field wherever possible regarding the advice and information it contains. However, we do not claim to be doctors, healthcare professionals, or other experts in the field of paediatric oncology and medicine in general, which we are not. We only share some experiences and links. The app is primarily intended to make it easy for you to record certain necessary data and then share it with your treating physician. Therefore, you should not rely on us or the app as a source of professional medical information, especially with regard to your health condition and treatment. This is always determined by your attending physician, and it is advisable to consult with them about everything. If you feel that you need medical or other assistance, or a more detailed explanation of anything related to your situation, please contact your doctor and consult with them. We do not guarantee that the advice and other information provided in the app is accurate or complete, and we are not responsible for any damage that may result from it. This also applies to any future advice service that may be included in the App, which should be used exclusively to clarify the (specialised) information provided in the App or for specific cases requiring, for example, advice on which doctor to consult. Please note that even such an advisory service does not serve as a "remote doctor". Always consult your attending physician with specific questions to assess your situation. We do not provide any guarantee for the smooth functioning of the App. Nor do we guarantee that the App will be able to serve a specific purpose. The App is provided as is and only has the features listed on its page in the Apple AppStore and Google Play. Some features of the App depend on third-party devices and services (such as your internet service provider) – in particular, the playback of externally hosted videos, if you wish to watch them, which is not necessary for the App to function. We cannot influence the availability or quality of these third-party devices and services, so we do not guarantee any level of availability or quality. In the event of a failure or outage, the App may be temporarily unavailable without entitling you to any compensation. We are not responsible for defects or damage caused by outages or defects in the App, in particular those resulting from power outages or interruptions or disruptions to telecommunications services, circumstances excluding liability, or events of force majeure. We are also not liable for defects or any direct or indirect damage caused by any other reasons, whether caused by us or not, even if you notify us in advance of the possibility of damage, in particular for lost profits, special or incidental damage, or other damage arising as an indirect consequence of using the App. We are also not liable for your non-material damage. You are solely responsible for the content of the information stored in the App. Because the App does not store the information and data you enter into it anywhere outside your own device (e.g., in cloud storage or other forms of remote data backup), there is a risk that it will be irretrievably deleted in the event of damage to or insufficient backup of your device. Therefore, please regularly share the data you record with your doctor, as we are not responsible for any breach of its integrity, loss or damage (we do not have access to it and therefore cannot back it up for you). Alternatively, back it up using the function on your device (Apple or Android); but beware: when exporting data from the App using a service on your mobile device, your data may be shared with the device manufacturer or cloud storage service provider where you store your data (Apple Inc., Alphabet Inc., etc.), but we have no control over this and it is up to you how you handle your data on your device, and we are not responsible for the security and confidentiality of the transferred content. If a third party makes any claim against us arising from or related to your breach of these terms and conditions, you will conduct out-of-court negotiations with that third party and provide us with all possible cooperation for effective defence in court, arbitration or other proceedings, all at your own expense, and you will compensate us for any damage. In this case, damages shall also include the costs of legal proceedings, including the costs of legal representation, fines, penalties and any monetary payments that we are obliged to pay to a third party on the basis of a court or other binding decision or on the basis of an approved settlement. However, no provision of these terms and conditions is intended to exclude or limit our liability to a greater extent than permitted by law. Consumer agreement → We will communicate with each other in the Czech language using the contact details provided in the introduction to these terms and conditions. The contract may be concluded in the Czech language. It is concluded remotely via the App, and you are responsible for the costs of using remote means of communication. Before concluding the contract, you may correct, change or add to the information provided when creating your user account. We do not archive the contract. However, you can access the terms and conditions and other related documents either through the App in the relevant section or by sending a request to the address provided in the introduction to these terms and conditions. We may also offer electronic content through the App. The requirements for equipment for electronic content are listed for each electronic content product. We are not responsible for the malfunction of electronic content due to your insufficient equipment (whether software or hardware). Like you, we are only human. Therefore, it is possible that an error may occasionally appear in the App or that it may stop working. Therefore, we would appreciate it if you would report any problems to us by email sent to the contact address listed at the beginning of these terms and conditions. However, as we operate the App free of charge, no problem that arises or is reported gives rise to any rights arising from defective performance. In the event of a consumer dispute arising between us and you from the contract that cannot be resolved by mutual agreement, you may submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: [adr@coi.cz](mailto:adr@coi.cz). website: [https://adr.coi.cz"](adr.coi.cz. You can also use the online dispute resolution platform set up by the European Commission at [http://ec.europa.eu/consumers/adr.](http://ec.europa.eu/consumers/adr.) Required agreements requested by Apple AppStore and Google Play operators → The App can be downloaded via the Google Play online store, operated by Google LLC, and via the Apple AppStore online store, operated by Apple Inc. However, these terms and conditions only apply to the relationship between you as a user and us as the App operator. Conversely, they do not apply to relationships with store operators. We are solely responsible for the App and its content; the store operators are not responsible for the App or its content. In the event of a conflict between the provisions of these terms and conditions and the provisions of the store operators' terms and conditions (e.g. Apple Media Services Terms and Conditions), from which no deviation is possible, the provisions of the store operators' terms and conditions shall apply. If you have downloaded the App from the Apple AppStore, you may only use it on Apple devices that you own or control or through accounts linked to Family Sharing with the account that downloaded the App. In doing so, you must comply with the Rules of Use set forth in the Apple Media Services Terms and Conditions. If we agree to provide any support and maintenance for the App, we will be the only ones to provide it to you. You agree with us that store operators are not obliged to provide any support and maintenance services in relation to the App. To the extent that we have not excluded a warranty, whether under law or these terms, we are the only ones providing the warranty to you. If there is a breach of any warranty, you may contact the store operator, who may refund the price of the App (if you downloaded the App for a fee, which is not the case with the App). However, store operators are not obliged to settle any of your warranty claims or other claims, damages, liabilities, costs or other expenses related to non-compliance with the warranty; we are solely responsible for all of this. We, and not the store operators, are solely responsible for settling your claims related to the App and/or its use, in particular those arising from liability for product defects, damage caused by defects or non-compliance with legal regulations, whether relating to personal data, consumer rights or other similar areas, including the HealthKit and HomeKit legal framework. If a third party claims that the App or your use of the App infringes its intellectual property rights, you and we shall be solely responsible for investigating, defending, handling and settling such claim. You shall reimburse us for any damages and costs incurred by us in such proceedings upon our request. You represent that you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country; nor are you listed on any U.S. government "Specially Designated Nationals" list or "Denied or Restricted Parties" list. You acknowledge that the App may not be used or exported in any of the countries referred to in the first sentence. When using the App, you must comply with the relevant terms and conditions of third parties (e.g. your internet service provider). Store operators and their subsidiaries are third parties authorised under these terms and conditions and have the right to enforce these terms and conditions against you. Duration of the agreement and options for termination → We conclude this contract for an indefinite period. However, if for any reason you wish to stop using the App, you may do so without further notice. In accordance with the provisions of Section 1829 of the Civil Code, you have the right to withdraw from the Contract without giving any reason within 14 days of its conclusion. Even after this period has expired, you can terminate the Agreement, again without giving any reason. All you have to do is delete the App and your user account stored in it (in the "Your Account" section of the App). No data or account is stored outside your mobile device, so all you have to do is delete the App from your device. We may also terminate the contract unilaterally. We may do so in particular if we cease to operate the App, if you are inactive in the App for more than one year, or if we find that you are in any way violating the contract, legal regulations or the rights of third parties. In any case, if the agreement is terminated, you must delete the App from your device. After termination of the agreement, we may cancel your user account. If you request its deletion, you can contact us via the email address provided in the introduction to the terms and conditions. Instead of terminating the contract, we may, at our discretion, first suspend or permanently block your access to your user account, or even delete it completely. Common and final provisions → We have tried to write these terms and conditions to reflect reality as much as possible, and we hope that it will never be necessary to change them. However, if a change becomes necessary, please note that we may do so, primarily by changing the provisions on the rules for using the App. This may occur mainly in connection with a possible update of the App, which you will be prompted to download via the Apple App Store or Google Play. We will notify you of any changes in a timely manner via the App's user interface and its updates; you will always have at least 14 days to consider the changes. If you do not respond to the change in terms and conditions within the specified period, you accept the changed terms and conditions upon expiry of this period. If you reject the changed terms and conditions within the specified period, you can reject them and terminate this agreement simply by deleting the App from your device. Our legal relationship is governed by the laws of the Czech Republic, and any disputes arising from this relationship will be resolved by the competent courts of the Czech Republic according to our registered office. If any part of these terms and conditions becomes unenforceable, the other parts remain fully valid and effective. In such a case, we undertake to replace such a provision, after mutual discussion, with a valid and effective provision with the same commercial and legal meaning, including the possible conclusion of a new contract. We will fulfil this obligation within 10 days of receiving a written request from the other party. We consider force majeure to be any unforeseeable circumstances that we cannot reasonably control, in particular natural disasters, embargoes, strikes (including planned strikes), war, epidemics (including the COVID-19 epidemic or other similar diseases), functionality failures and cyber attacks (e.g. DDoS). In the event of force majeure preventing us from fulfilling our obligations under the contract, we will notify you of this fact without undue delay, specifying the period during which we are unable to fulfil our obligations. Failure to fulfil an obligation due to force majeure does not constitute a material breach of contract. If we do not exercise any rights under any part of these terms and conditions, this shall not be considered a waiver of those rights or an established practice. You may not assign any of your rights or obligations under these terms and conditions to another person without our consent. - These terms and conditions are effective from 1 March 2026. - Plešouni, z.ú.